345f Privacy Policy – Your Data Protected by the LGPD

1. Introduction

This Privacy Policy describes how 345f collects, uses, stores, and protects the personal data of users who access and use our online casino and Sports Betting platform at 345f.best. We are fully committed to being transparent about how your information is handled, respecting your privacy, and strictly complying with Brazilian data protection law.

The 345f is designed exclusively for the Brazilian market. Our entire data processing operation was built with the needs and rights of users in Brazil in mind — from account registration with CPF to deposits and withdrawals via Pix. If you use 345f to bet on the Brasileirão, play slots, access the Live Casino, or use any other service on the platform, these rules apply to you.

This Policy has been written in clear, straightforward language, free of unnecessary legal jargon. If anything is unclear, please reach out to our team — we are available 24 hours a day in Brazilian Portuguese.

2. Data Controller

The controller of personal data collected by the 345f is the operating company behind the 345f.best platform. For purposes of the LGPD (Law No. 13,709/2018), the controller is the party that makes decisions regarding the processing of users' personal data.

The 345f has appointed a Data Protection Officer (DPO) responsible for receiving communications from data subjects, handling rights exercise requests, and serving as the point of contact with the National Data Protection Authority (ANPD) when required.

3. Data We Collect

The 345f collects personal data at different points during your interaction with the platform. We always collect the minimum necessary for each specific purpose:

• At registration: full name, CPF, date of birth, email address, mobile number, and home address. This information is required to create and verify your account on 345f.
• In financial transactions: Pix key, bank details for TED transfers (where applicable), deposit and withdrawal history, payment method used. Credit and debit card information is processed directly by the payment operators — the 345f does not store full card details.
• While using the platform: games accessed, bets placed, amounts wagered, results, bonuses used, session duration, and gaming preferences. This data is used to improve the user experience and to identify patterns that may indicate problem gambling.
• Technical data: IP address, device type (mobile, tablet, desktop), browser, operating system, access logs, and session cookies. We collect this information to ensure platform security and prevent fraud.
• Communications: when you contact our support team via live chat or email, the conversation content is stored for quality assurance and dispute resolution purposes.

The 345f does not collect sensitive data (such as racial origin, religious beliefs, or sexual orientation) and does not carry out automated decision-making based on profiles that could result in discrimination.

4. How We Use Your Data

Each piece of data collected by the 345f has a specific and legitimate purpose. We use your information to:

• To operate the service: create and manage your account, process deposits via Pix and boleto, handle withdrawals, calculate bonuses, and provide access to the games catalog and Sports Betting;
• Verify identity: confirm that you are over 18 years of age, that only one account exists per CPF, and that the registration details provided are accurate — essential steps for maintaining platform integrity;
• To prevent fraud and money laundering: monitor transactions to identify suspicious patterns and meet legal obligations in Brazil's financial and betting sectors;
• Provide support: answer questions, resolve technical issues, and handle requests related to deposits, withdrawals, bonuses, and games;
• Improve the platform: analyze aggregated usage data to develop new features, fix issues, and personalize the experience — without exposing individual information;
• Relevant communications: send notifications about your account, 345f promotions, 345f and important updates, always with an easy opt-out option;
• Responsible gambling: identify usage patterns that may indicate at-risk behavior and trigger the responsible gaming protocols available on the platform.

5. Legal Basis for Processing (LGPD)

Under the LGPD, all personal data processing must be grounded in a legal basis that justifies it. The 345f processes your data based on the following legal grounds:

• Contract performance (Art. 7º, V): processing necessary to fulfill the service agreement entered into when you create your account — covering casino operation, bet processing, and financial transactions;
• Compliance with a legal obligation (Art. 7, II): identification data and financial transaction records must be retained by law for tax, regulatory, and anti-money laundering purposes;
• Legitimate interest (Art. 7, IX): security analysis, fraud prevention, and continuous platform improvement, provided these purposes do not override your fundamental rights;
• Consent (Art. 7, I): for sending marketing communications and promotions — you may withdraw this consent at any time through your account dashboard or by email.

6. Data Sharing

The 345f does not sell its users' personal data. Data is only shared with third parties when strictly necessary and always with appropriate contractual safeguards:

• Payment providers: data required to process deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and TED is shared with the respective financial institutions. Nubank, Itaú, Bradesco, Banco do Brasil, and other banks process transactions in accordance with their own privacy policies;
• Game providers: to provide live casino games, slots, and crash games, minimum session data is shared with partners such as Evolution, Pragmatic Play, and PG Soft — only what is necessary to authenticate your gaming session;
• Technology providers: cloud infrastructure, cybersecurity, and analytics providers that process data under confidentiality agreements and in compliance with LGPD requirements;
• Competent authorities: when required by law, court order, or regulation applicable to the betting sector in Brazil — never voluntarily or without legal basis.

All third parties with access to user data from 345f are bound by agreements requiring appropriate, secure processing restricted to the authorized purpose.

7. Data Retention

The 345f retains your personal data for as long as necessary for the purposes described in this Policy and to meet legal obligations. The general retention periods are:

• Registration data and active account: retained for as long as the account is active. Upon closure, for up to 5 years for legal and regulatory purposes;
• Financial transaction data: minimum of 5 years after the transaction, as required by Brazilian tax and anti-money laundering legislation;
• Access and security logs: up to 6 months, as required by the Marco Civil da Internet (Law No. 12,965/2014), which may be extended if an investigation is ongoing;
• Support communications: up to 2 years after the case is closed, for quality assurance and dispute resolution purposes;
• Non-essential cookie data: based on each cookie's expiration period, typically between 30 days and 1 year.

Once applicable retention periods expire, data is permanently deleted or irreversibly anonymized by the systems of the 345f.

8. Data Security

The security of our users' information is taken with the utmost seriousness at 345f. The main technical and organizational measures implemented include:

• 256-bit SSL Encryption across all pages and transactions on the platform;
• Two-factor authentication (2FA) available to all users as an additional layer of protection;
• Continuous monitoring of access logs and transactions to detect suspicious activity in real time;
• Role-based access control — only staff with a justified operational need have access to user data, and all access is recorded in logs;
• Cloud infrastructure with redundancy, automatic backups, and disaster recovery to ensure data availability and integrity;
• Security audits periodic audits conducted by specialized third-party firms outside of 345f;
• Regular training of the team on information security best practices and data protection.

In the event of a security incident that may affect your personal data, the 345f commits to notifying affected users and the ANPD within the deadlines established by the LGPD.

9. Cookies & Tracking Technologies

The 345f uses cookies and similar technologies to ensure the platform functions correctly, personalize your experience, and analyze service usage. The types of cookies used are:

• Essential cookies: required for the basic operation of the site — keeping your session active, remembering language preferences, and processing transactions. These cannot be disabled without compromising your use of the platform;
• Analytical cookies: collect aggregated data on how users navigate the 345f, which pages are most visited and where technical issues occur. This information is used in anonymized form to improve the service;
• Preference cookies: store personalized game and interface settings to make your next visit to 345f faster and more convenient;
• Security cookies: help detect fraud attempts, unauthorized access, and anomalous behavior on the platform.

You can manage cookie settings through the preference panel available on the platform. Declining non-essential cookies does not affect access to the core features of the 345f, but may reduce personalization features.

10. Minors

The services of the 345f are intended exclusively for users aged 18 and over. The 345f does not intentionally collect personal data from users under 18. By creating an account, you confirm you meet the minimum age requirement and acknowledge that providing false information for this purpose is a violation of the platform's Terms and Conditions.

If you are a parent, guardian, or legal representative and believe a minor has used the 345f 345f, please get in touch immediately at contato@345f.best. We will take all necessary steps to close the account, delete the data, and return any deposited funds.

We recommend that parents and guardians enable parental control tools on family devices to prevent minors from accessing gaming and betting platforms.

11. How to Exercise Your Rights

To exercise any of the rights guaranteed by the LGPD regarding data processed by the 345f, follow the steps below:

• Send an email to contato@345f.best with a subject line beginning with "LGPD –" followed by the type of request (e.g., "LGPD – Data Access", "LGPD – Data Deletion");
• In the body of the email, include your full name and the CPF linked to your 345f account 345f so we can correctly identify the data subject;
• For deletion or portability requests, we may ask for a government-issued ID to confirm that the request comes from the data subject or their legal representative;
• The 345f will respond within 15 business days, in accordance with the timeframe set by the LGPD. If a request is complex or requires additional time, we will notify you of the extended deadline.

12. International Data Transfers

Some of the technology vendors and game providers used by the 345f may be located outside Brazil, which implies international data transfer. The 345f ensures that any international transfer complies with LGPD requirements, including:

• Transfers to countries offering an adequate level of data protection, as recognized by the ANPD;
• Adoption of standard contractual clauses approved by the ANPD where required;
• Contractual confidentiality and security guarantees in all agreements with international providers.

Live game and slots providers that may receive technical session data (such as Evolution and Pragmatic Play) operate under regulatory licenses that require strict data protection standards comparable to those established by the LGPD.

13. Changes to This Policy

The 345f may update this Privacy Policy periodically to reflect changes in services, Brazilian data protection legislation, or industry best practices. When material changes are made:

• The "Last updated" date at the top of this page will be revised;
• Users will be notified by email at least 7 days in advance of material changes that affect their rights;
• A notice may be displayed on the account dashboard on 345f during the transition period.

We recommend reviewing this Policy periodically. Continued use of the platform after the effective date of the updated terms constitutes acceptance of the changes.

14. Contact & Data Protection Officer (DPO)

For any questions, requests, or complaints regarding the processing of your personal data by the 345f, please contact our Data Protection Officer:

• Email: contato@345f.best (subject line: "LGPD – [request type]")
• Live chat: available 24 hours a day, 7 days a week, directly on the 345f.best platform
• Response time: up to 15 business days for formal requests; live chat support is available in real time

If you believe your privacy rights have been violated and you were not satisfied with the response from 345f, you may file a complaint with the National Data Protection Authority (ANPD), the Brazilian government authority responsible for overseeing compliance with the LGPD.